Collections
Frictionless collection and activation of financial products, with self-service and intelligent escalation.
From delinquency to collection, and from delivery to activation.
This solution brings together two use cases that combine conversational self-service and intelligent escalation to recover receivables and activate financial products.
Collections
Frictionless collection, with self-service and intelligent escalation.
How it works
Segmentation
You define and segment your overdue base and launch the campaign from Aldeamo.
Notification
Aldeamo sends a friendly reminder via WhatsApp, SMS or Voice.
Self-service
The user checks their status, creates a payment promise or pays online with the bot.
Escalation
Complex cases or those needing special discounts transfer to a human agent without losing the history.
Synchronization
When payment or an agreement is reached, Aldeamo updates your system in real time and stops the collection.
Benefits
Stress-free collections
The customer manages their debt privately and at their own pace, with no pressure from a human collector.
Rules that are 100% yours
Discounts, installments and terms are configured according to your internal policies.
Optimized human talent
The bot absorbs repetitive work; your agents focus only on complex negotiations.
Clean history in real time
You avoid charging those who already paid: your core updates instantly.
Results
Improve your collection rate without wearing down the customer relationship.
Let's talk about bringing this solution to your operationFinancial Product Activation
From delivered card to active card, in minutes and with no agents.
How it works
Activation trigger
Once physical delivery is confirmed, your system automatically notifies Aldeamo.
Invitation
Aldeamo reaches out via WhatsApp or Voice, with an interactive bot or a secure link to your app.
Validation
The user answers security questions in a quick, frictionless flow.
Connection and activation
Your core validates and activates the card in milliseconds.
Safety net
If something fails, the case overflows to a human agent with full context.
Benefits
Fewer unactivated cards
Activation happens at the exact moment of delivery, capitalizing on the purchase momentum.
Secure, customizable onboarding
You define which data and security questions to use; Aldeamo is the secure channel.
Efficient bridge to your app
The flow can route directly to the activation section of your mobile app.
Frictionless continuity
No case is lost: your human agent receives the full context if escalation is needed.