Petitions, Complaints, Claims and Suggestions
Our clients, suppliers, contractors and other third parties can send us their requests through our official channel. Each request is handled confidentially and in accordance with our internal procedures.
Official channel
Write to us directly to file your petition, complaint, claim or suggestion.
pqrs@aldeamo.comRequired information
Full name, identification number, contact details, the means by which you wish to receive a reply, and a brief description of the reason or right you wish to exercise.
Response time
Up to 15 business days in Colombia; the applicable time frames under the regulations in force in Ecuador.
Do not include passwords, card numbers or other sensitive financial information in your PQR request. Send only the data strictly necessary to process your request.